At Nyssa, we take great care in ensuring the quality of our products and packaging. As a part of our store policy:

• We do not offer refunds or exchanges unless the product received is damaged or defective.

• If you receive a damaged parcel, please contact us within 48 hours of delivery with photographic evidence.

• Any requests made after this time frame may not be eligible for consideration.

To report a damaged item, please email us at shopnyssa.care@gmail.com with:

• Your order number

• Clear images of the damaged product and packaging

• A brief description of the issue

We will review your request and process a replacement or refund if your claim is approved.